The following protocol describes a series of operational and computational steps required to properly estimate the emotional and cerebral reaction of a group of subjects towards a selected number of Public Service Announcements (PSAs) against smoking, aired in the USA and Europe during the period between 1998 and 2015.
The evaluation of advertising, products, and packaging is traditionally performed through methods based on self-reports and focus groups, but these approaches often appear poorly accurate in scientific terms. Neuroscience is increasingly applied to the investigation of the neurophysiological bases of the perception of and reaction to commercial stimuli to support traditional marketing methods. In this context, a particular sector or marketing is represented by public service announcements (PSAs). The objective of this protocol is to apply electroencephalography (EEG) and autonomic signal analysis to study responses to selected antismoking PSAs. Two EEG indices were employed: the frontal alpha band EEG asymmetry (the Approach Withdrawal (AW) index) and the frontal theta (effort index). Furthermore, the autonomic Emotional Index (EI) was calculated, as derived from the Galvanic Skin Response (GSR) and Heart Rate (HR) signals. The present protocol describes a series of operational and computational steps required to properly estimate, through the aforementioned indices, the emotional and cerebral reaction of a group of subjects towards a selected number of antismoking PSAs. In particular, a campaign characterized by a symbolic communication style (classified as “awarded” on the basis of the prizes received by specialized committees) obtained the highest approach values, as estimated by the AW index. A spot and an image belonging to the same PSA campaign based on the “fear arousing appeal” and with a narrative/experiential communication style (classified as “effective” on the basis of the economical/health-related improvements promoted) reported the lowest and highest effort values, respectively. This is probably due to the complexity of the storytelling (spot) and to the immediateness of the image (a lady who underwent a tracheotomy). Finally, the same “effective” campaign showed the highest EI values, possibly because of the empathy induced by the testimonial and the explicitness of the message.
As David Ogilvy strongly stated, "People don't think what they feel, don't say what they think and don't do what they say." Therefore, it can be inferred that humans are not rational beings. This assumption is further supported by the evidence that many decisions concerning economic issues are not under direct volitional control but rather depend on automatic, rapid, and efficient cognitive processes1. Furthermore, emotional mechanisms can influence these decisional processes, contributing to the undertaking of a particular action2,3,4. In this context, on top of the traditional tools used in marketing research5, it is ever more important to study techniques that are capable of providing additional information on consumer behavior. This investigation still relies on customers' perceptions/evaluations of products and advertising messages, verbally expressed and self-reported, a method that is susceptible to several biases. In fact, so far, the typical methods used to gain insights into the market performance of a new product or service have been based solely on self-reports and focus groups. However, social psychology and market research studies have recognized that self-reports are not reliable at accurately predicting the customers' preferences6. The authors of the abovementioned research have performed a study on pre-market forecasting in the footwear retail industry, determining that self-report-based methods were poorly accurate at foretelling success, while brain data achieved a prediction accuracy of 80%. Consumer neuroscience is a field of study that was born as the answer to this need and consists of the application of typical neuroscience methodologies to the investigation of human behavior relating to market and economic exchanges7. The term "neuromarketing" refers to the application of neurophysiological tools-such as eye tracking, skin conductance, heart rate, EEG, and functional magnetic resonance imaging (fMRI)-to market research design according to the needs of different companies8,9. The abovementioned techniques are drawing growing interest from various companies: proportionally, the rise of neuromarketing companies over the last decade has been impressive7. Neuromarketing, in fact, allows for the investigation of several aspects relating to commerce: advertising target definitions in terms of gender10,11, culture12,13, fragments of the advertisement itself10,14,15, age16, branding solutions17, price architectures18, scene targeting and the speaker's gender19, customers' purchasing attitudes20, and pre-retail testing6.
Concerning the EEG, two indices have been employed for assessing the responses returned by the subjects exposed to the advertising stimuli: the AW and the effort indices. The first is rooted in studies by Davidson (1990), which demonstrated that a frontal asymmetry between the activity in the two cerebral hemispheres implies a different motivational tendency towards the proposed stimuli. In particular, several authors21,22 have reported the presence of two distinct neural systems, mediating an approach-related motivation and a withdrawal-related motivation, localized in the left and right hemispheres, respectively. According to this evidence, the prefrontal cortex (PFC) plays an important role in the circuitry that implements both the positive and the negative motivation. Specifically, the differential involvement of the left and right PFC, with an increase in the left anterior activation during positive motivation and increased right-sided anterior activation during negative motivation, has been reported by various studies23,24,25. Furthermore, various reports13,14 highlight the possibility of applying the AW index-defined as the difference in prefrontal activity in the alpha band between the two hemispheres-to the advertising field. In addition to the broad investigation on this topic, research has also been conducted on specific product categories, such as the perfumes10, where women reported positive motivation toward the advertising, while men reported negative motivation. The research on the AW index also considered some experimental sample characteristics, such as whether or not the subject was a consumer of the advertised item26. For instance, in response to a beer commercial, beer drinkers reported higher levels of PFC activation than those subjects who do not drink beer. Furthermore, another parameter that has been considered is the participants' gender. For example, in response to observing a family car spot, men (unlike women) showed positive motivation for the commercial during the entire duration27. A final parameter that has been investigated is the age of experimental subjects. An exhilarating climax with some "not-so-nice" images was more cerebrally appreciated by young people than by adults27. To summarize, positive values obtained by the AW index, derived from the alpha frontal asymmetry, indicate higher left activity, suggesting positive motivation toward the stimuli. Vice versa, negative values indicate a higher right activity, suggesting negative motivation in response to the stimuli.
The second EEG index, the cerebral effort (CE), defined as the frontal theta activity in the PFC, has been described in several studies. In particular, these studies show how higher values of CE are linked to higher levels of task difficulty28. This has been particularly investigated in neuroaesthetics, in response to auditory literature stimuli29; in avionics30; in different listening conditions31,32; and in human-computer interactions33.
As suggested by empirical evidence from various fields of application, emotional involvement is a catalyst for the memorization of stimuli. This phenomenon has also been investigated in neuromarketing, demonstrating that positive or negative emotional processing during the observation of commercial advertisements is an important factor for the formation of stable memory traces34. Furthermore, it is worth considering that an "unconscious emotion" occurs when the brain systems that mediate unconscious core "liking" (among the other subcortical regions, the nucleus accumbens and its connections) are not coupled with conscious awareness35. At the beginning of the present article, it has been underlined how the perception and reaction to advertising stimuli are frequently unconscious. One of the aims of neuromarketing is to investigate this aspect of the emotional reaction. An autonomic index was created by matching the GSR and the HR because these two autonomic parameters are known to reflect the emotional response to stimuli36. The resulting EI was conceptualized on the basis of the circumflex model of affect, theorized by Russell and Barrett5. In this model, the HR is graphically rendered on the x-axis, while the GSR is on the y-axis, returning information concerning the valence (positive or negative) and arousal (low or high activation) of stimuli37,38, respectively. The EI has already been applied to the testing of auditory literary stimuli29, as well as to TV commercials10,16,19,39. Therefore, in the authors' opinion, it has been worthwhile to apply the EI to PSAs, particularly to anti-smoking PSAs.
Every year, there are six million deaths around the world caused by smoking, and the major tool to face this emergency consists of antismoking PSAs40. This kind of PSA has been broadcast since the 1950s, but the effectiveness on the general public is extremely variable, resulting in a series of effective or ineffective campaigns. Generally, the effectiveness of an antismoking campaign is measured on the basis of the rise in public health achieved after the campaign is aired; changes in attitudes, beliefs, or behavior (i.e., an increase in awareness, a change of negative attitudes, an increase in the number of calls to quit lines, etc.); media impact (i.e., positive discussion and appreciation on social media); and so on. Additionally, standard economic evaluation designs are usually applied, such as cost-effectiveness analysis, cost utility analysis, or cost-benefit analysis41. Finally, beyond the evidence provided by in-depth, specialized cost-effectiveness evaluations, by comparing the costs for the campaign to the medical costs saved, it is possible to affirm that effective campaigns save some money overall and prevent tens of thousands of premature deaths42,43,44.
The cerebral/emotional reaction to particular PSAs therefore appears worthy of investigation by neurophysiological techniques to obtain measurements of the physiological responses that complement the explicit feedback provided by the more traditional interviews and questionnaires.
The indices adopted in the present study have already been applied to antismoking PSAs in a reduced sample of participants and spots, supporting the potential usefulness of the application of neuromarketing techniques to the investigation of neurophysiological features of effectiveness in PSAs11,45.
The aim of this study is to present a series of methodological steps that could lead to the accurate measurement of the cerebral and emotional perception of antismoking PSAs. Such a measure is preliminary to the analysis of the instinctive and physiological underpinnings and of the features of a particular PSA that are effective or ineffective at generating a public reaction.
All experimentation was performed according to the principles outlined in the Declaration of Helsinki of 1975, as revised in 2000, and was approved by the university ethical committee.
1. Equipment Mounting and Recording Condition Control
2. Stimuli
3. Signal Processing
NOTE: The following computational steps could be performed with various publicly available signal processing computational software, such as EEGLAB50 or LEDALAB51, for the analysis of the GSR signal. While a specifically developed software was used here for some calculations, the steps described below do not depend upon the particular software used. Thus, the following steps will not precisely describe the interaction with the computational software but will rather demonstrate the logical steps needed to achieve the results.
22 healthy subjects (mean age 17.64 ± 0.95 years, range = 16-19 years old) were enrolled on a voluntary base. Concerning smoking habits, 7 participants were not smokers, 9 were light smokers (≤5 cigarettes per day), and 6 were heavy smokers (>5 cigarettes per day). The smoker participants reported to have smoked their first cigarette at the mean age of 13.38 ± 3.01 years old, and none of the participants reported to have quit in the past. All subjects were given detailed information about the study and signed an informed consent. The experiment was performed according to the principles outlined in the Declaration of Helsinki of 1975, as revised in 2000, and was approved by the university ethical committee.
In the present study, we used the KPIs proposed by Coffman65 and Varcoe66, and we selected three target antismoking campaigns. Two were included on the basis of being classificatied as "effective" and "ineffective," as evidenced by official data on the promotion of health and on economic improvements in the general population. A third PSA was classified and included on the basis of the appreciation obtained from specialized committees, expressed in term of the amount of prizes received. In specific, the three selected antismoking PSAs in the present study were: i) CDC (image: CDC Terry; spot: CDC Roosevelt)67, USA 2012-2015, effective68,44, fear-arousing appeal and narrative/experiential communication style; ii) Think don't smoke (image and video)69, Philip Morris, USA 1998, ineffective70,71, paternalistic communication style; and iii) Fatty Cigarette (image and video)72, British Heart Foundation, UK 2003, awarded (Clio Awards 2005 TV and Radio Public Service Bronze, IPA Effectiveness Award 2004 The Winners Golden Watch; IPA Effectiveness Award 2004 The Winners Best Dedication to Effectiveness Winner; and 3 Palmares au Festival International de la Publicite de Cannes 2004), symbolic communication style.
The statistical analysis consisted of an ANOVA, with the category of the PSA as a within-factor with three levels (effective, ineffective, and awarded) and gender (M/F) as a between-factor. Smoking attitude was not included in the analysis because of the low numbers within the three possible groups (i.e., non-smokers, light smokers, and heavy smokers), but the homogeneous distribution of the participants in these three groups allowed for the performance of the analysis in the collapsed sample. It is important to recall that the ANOVA test has sufficient statistical power to deal with the analysis of relatively small numbers of participants, as in this study73, provided that the number of factors is lower than 4, as in this case.
Approach Withdrawal Index:
For the images, no statistically significant differences between the three campaigns were identified (F(2,40) = 2.649, p = 0.083), but AW values reported for the "awarded" image were higher than the ones reported for the "ineffective" PSA (Figure 1, left).
For the video stimuli, a statistically significant effect of the spot category (i.e., effective, ineffective, or awarded) was discovered (F(2,40) = 3.171, p = 0.050). The post-hoc analysis highlighted the increased AW values estimated for the "awarded" spot in comparison to the "effective" one (p = 0.047) and an analogously strong tendency (p = 0.060) in comparison to the "ineffective" spot (Figure 1, right).
In summary, both the image and the spot belonging to the "awarded" campaign obtained the most positive approach values, as estimated by the AW index.
Figure 1: AW index estimation of the selected antismoking PSA campaigns. On the left are results related to the images, and on the right are results related to the spots of the "effective," "ineffective," and "awarded" antismoking PSAs. Error bars represent the standard deviations. Please click here to view a larger version of this figure.
Effort Index:
The ANOVA test highlighted a statistically significant effect of the category (i.e., effective, ineffective, or awarded) variable for both the images (F(2,40) = 8.589, p = 0.001) and spot (F(2,40) = 5.441, p = 0.008) stimuli. The post-hoc analysis revealed that, for the images, the "effective" one was significantly lower than the "ineffective" (p = 0.009) and "awarded" (p <0.001) ones (Figure 2, left). In addition, the post-hoc analysis performed on the spots showed that the effort values reported for the "effective" video were significantly higher (p = 0.003) than the ones estimated for the "awarded" spot (Figure 2, right).
Figure 2: Effort index estimation of the selected antismoking PSA campaigns. On the left are results related to the images, and on the right are results related to the spots of the "effective," "ineffective," and "awarded" antismoking PSAs. Error bars represent the standard deviations. Please click here to view a larger version of this figure.
Emotional index:
In general, the EI values reported for the "effective" campaign were higher than those of the "ineffective" and "awarded" ones, both for the antismoking PSA image and spot. Concerning the image stimuli, although there was a lack of significant statistical differences between the evaluated conditions, a strong trend of increasing EI values for the "effective" image in comparison to the "ineffective" one can be appreciated (Figure 3, left). For the video stimuli, a statistically significant effect of the spot category factor was found (F(2,32) = 3.978, p = 0.029). Furthermore, the post-hoc analysis showed a decrease in EI values for the "ineffective" spot in comparison to the "effective" one (p = 0.013) and a markedly similar tendency (p = 0.060) in comparison to the "awarded" spot (Figure 3, right). In general, the EI values reported for the "effective" campaign were higher than those of the "ineffective" and the "awarded" ones, both for the image and spot antismoking PSAs.
Figure 3: EI estimation of the selected antismoking PSA campaigns. On the left results are related to the images, and on the right are results related to the spots of the "effective," "ineffective," and "awarded" antismoking PSAs. Error bars represent the standard deviations. Please click here to view a larger version of this figure.
Modifications of the Protocol and Troubleshooting:
The protocol described here can be modified for use in a different experimental situation. In particular, the train of stimuli provided here can be changed to a series based only on images or only on videos. This change would allow for tests of only printed or only video advertising, respectively. However, here there are no particular changes in the steps required for signal processing since the occurrence of ocular artifacts will happen in any case and they must be removed from the EEG signals. When only videos are displayed, the baseline could consist only of videos, without the use of images taken from the IAPS database (as described above). A common occurrence necessitating troubleshooting for all EEG recordings is the presence of several muscle artifacts due to subject movement during the recording sessions. In this case, it is important to monitor the quality of the collected EEG traces and to examine the video of the recording session to check for the occurrence of such movement artifacts later. If such artifacts occur, modifications of the procedure to apply the ICA will be necessary to remove such artifacts. Due to the random occurrence of such artifacts along the EEG traces, the ICA procedure can easily produce a component in which such muscle artifacts are present and that can remove them from the successive counter-transformation in the time domain to return clean EEG data.
Limitations of the Technique:
The cerebral and emotional recording technique described here has several limitations that need to be taken into account when it is applied to experimental procedures different than the one presented. In particular, the ICA procedure is sensitive to the number of the EEG sensors employed. Thus, decreasing the number of sensors to sped up the recordings will impact the number of artifacts that are possible to remove. In fact, the procedure described here includes six sensors and allows for the removal of two main artifact components (e.g., ocular and gross muscle artifacts). The lower the number of EEG sensors used, the lower the number of different kinds of artifacts that can be removed.
Another limitation of the presented technique is related to the total amount of time for the cerebral recordings. In fact, the total duration recommended in similar studies is a maximum of 1 h for each subject to avoid a possible confounding effect due to tiredness or boredom onset. To this extent, the length of the stimulation must be strictly controlled, and a wide set of stimuli cannot be tested on the same participant, or at least not in a single run. During the 1 h engagement, the participant must be carefully informed about the study and asked to sign the informed consent, equipped with the experimental instruments, and recorded under resting conditions and during the experimental task sessions. To avoid exceeding the recommended time limit, a possible troubleshooting consideration is to have two experimenters set up the instruments at the same time.
Significance with Respect to Existing Methods:
The presented protocol for recording and analyzing the cerebral and emotional reaction to PSAs has several advantages in comparison to traditional techniques of advertising evaluation. In particular, one of them is the possibility of using a sample size lower than that necessary to obtain significant results when compilating verbal questionnaires. In fact, while the protocol described here could be fruitfully implemented with a sample size of 20-30 participants, the verbal questionnaire requires at least 100 respondents.
Furthermore, the present technique can investigate physiological responses without relying on the verbal reports of tested participants, providing more instinctive reactions to the stimuli exposure.
Future Applications:
The proposed protocol could be applied to a larger sample of subjects to gather further information about the effectiveness of the PSAs. One future application is to identify specific population targets for the a priori prediction of features defining the effectiveness of PSAs to convey appropriate healthy messages to each population segmentation
Critical Steps Within the Protocol:
Critical steps within the protocol include the proper selection of baselines against which to assess the significance of the provided stimuli, as well as artifact rejection. Here, we used the IAPS database, which provide a large collection of images whose emotional reactions were evaluated as baseline, and the ICA methodology, which removed the artifacts induced by ocular and muscle movements from the EEG traces.
Significance of the Obtained Data:
The absence of a statistically significant effect of the gender factor in any index suggests that there is no difference between young males and females in the reaction to antismoking stimuli. This seems to be in line with the rather homogeneous spread of the smoking habit in the Italian population among the investigated age population74.
Concerning the AW index, the "awarded" campaign resulted promoted a significantly more approaching attitude than the "effective" and "ineffective" PSAs for both the image and spot stimuli. This can be explained by the symbolic communication style characterizing the "awarded" PSA. In addition, the statistically significant effect of the spot category, as well as the same tendency of the image category, are in line with the results presented in previous studies, where the right or left hemisphere activation-reflected by the different P300 amplitude variation-was modulated by exposure to neutral, promoting, and contrasting smoking messages stimuli75.
Concerning the effort index, the "effective" image was the least effortful. This can be explained by the very clear message conveyed by the image of the lady who underwent a tracheotomy, with the flanking sentence "don't tell people smoking is bad, show them." Conversely, the "awarded" image, depicting a cigarette symbolizing an artery full fatty deposits, obtained the highest effort levels, probably due to the lesser-known vascular consequences of smoking habits in the general population in comparison to the more famous pulmonary effects. Finally, the "ineffective" image, depicting a man with his son behind the sentence "Think, don't smoke," probably elicited quite high effort values due to the apparently poor relationship between the text and the picture, possibly inducing observers to try to understand the connection between these two elements. In contrast to the "effective" image, the video belonging to the same campaign reported the highest effort values, probably due to the complexity of the narrated story, in which a young man tells about the heart attack he got when he was just 45 years old, as well as all the consequences of that event, starting from the scar on his chest to the limitations in his everyday life. This result is in accordance with a recent study providing evidence that the presence of a narrative structure in video commercials results in higher theta power in the left frontal76.
Finally, the "effective" campaign showed the highest EI values, possibly due to the empathy induced by the sick testimonials of the campaign and because of the explicitness of the message. This result could be in accordance with evidence obtained through a questionnaire in the same age group as our sample (16-19 years old). The questionnaire compared the perception of a fear-inducing antismoking image with the perception of a more positive image, and it showed that the participants preferred the fear-inducing one because it was more "appealing" than the first one77. Furthermore, the higher EI values estimated for the "effective" campaign, in agreement with a previous pilot study on antismoking TV commercials11, is supported by the evidence that emotional anti-smoking advertisements have been associated with increased effectiveness, evaluated in terms of number of quit attempts in the adult population, in comparison to other kinds of advertising78.
A young population sample was selected because data concerning the epidemiology of tobacco consumption initiation in Italy mostly involves people from 15-17 years old74. Results obtained in the present study, although conducted on a limited sample of high school students, nevertheless support the usefulness of such neurometric indices to evaluate antismoking PSA evaluation. Further studies on a larger sample of students in the framework of the SmokeFreeBrain research program could return more decisive information on the generation of "effective" PSAs for young people. The presence of a fit between the target population and the advertised message has been shown to increase the impact of the message on implicit attitudes and correlated actions and to induce a more positive evaluation of the promoted message79. Finally, in this framework, one of the major factors of interest for the design of an effective campaign is the choice of the most appropriate testimonial80. Evidently, this investigation needs to be extended to an older sample, since the physiological, cognitive, and autonomic reaction to advertising and, in particular, antismoking PSAs could be different in different age populations27,81,82. Finally, the results of the present and future research will potentially reduce the waste of public money related to the generation and broadcasting of "ineffective" PSAs for different target populations.
The authors have nothing to disclose.
The present work was supported in part by the European Commission by Horizon2020 project HCO-06-2015, “SmokeFreeBrain,” GA n. 681120.
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